Shipping Policy

At Anglia Sign Casting, we carefully manufacture and package our products here in the UK. We offer delivery throughout the United Kingdom and international shipping to customers around the world.

UK Delivery

We deliver throughout the United Kingdom. Our standard lead time is 15 working days, including delivery, unless otherwise stated or agreed at the time of ordering.

Delivery charges are calculated based on the size, weight and nature of your order and will be included in the quotation provided when you enquire.

Once your order has been dispatched, tracking information will be provided where available.

International Delivery

We ship internationally to a wide range of destinations worldwide.

International orders are shipped using DHL Express, providing a fully tracked door-to-door delivery service. DHL Express Worldwide is available across a large number of international destinations, including Europe, the United States, Canada, Australia, New Zealand and many other countries.

International shipping is quoted individually when you enquire. The cost will depend on the delivery destination and the size and weight of the shipment. Larger, heavier or unusually shaped products may require a bespoke delivery quotation.

International Delivery Times

Delivery times vary depending on the destination and the service available. Once your order has been manufactured and is ready for dispatch, we will provide tracking information where available so that you can follow your shipment.

Any delivery dates or transit times provided are estimates and cannot be guaranteed. Customs clearance, local delivery conditions, severe weather, public holidays and circumstances outside our or the courier's control may occasionally cause delays.

Customs, Import Duties and Taxes

Orders being delivered outside the United Kingdom may be subject to customs clearance, import duties, local taxes or other charges imposed by the destination country.

Unless specifically stated otherwise in your quotation, these charges are not included in the product or delivery price and are the responsibility of the recipient.

Customs rules and charges vary from country to country, so we recommend checking with your local customs authority if you are unsure what charges may apply before placing your order.

DHL's transportation rates exclude VAT, customs duties, taxes and other applicable government charges.

Customs Information

For international orders, we are required to provide customs authorities with accurate information about the contents and value of the shipment.

Please ensure that the delivery address, telephone number and email address supplied when placing your order are correct, as the courier or local customs authority may need to contact you regarding delivery or customs clearance.

We cannot declare an incorrect value or describe goods inaccurately in order to reduce customs charges.

Shipping Charges

Shipping charges are calculated individually when you enquire and form part of the quotation we provide.

The cost of shipping can depend on:

• the delivery destination
• parcel dimensions
• shipment weight
• the number of packages required
• the delivery service available
• any additional courier surcharges applicable to the destination

Courier companies may calculate the chargeable weight using either the actual weight or the volumetric weight of a parcel, whichever is greater. DHL currently calculates volumetric weight using the parcel dimensions divided by 5,000.

Remote and Restricted Destinations

Some destinations may be classed as remote, restricted or subject to additional courier charges. Where we are aware that an additional charge applies, this will be reflected in the shipping quotation provided with your enquiry.

In some circumstances, additional charges may only become apparent once full delivery details are available. If this happens, we will contact you before dispatch.

DHL may also apply additional charges to certain restricted or elevated-risk destinations.

Tracking Your Order

Where tracking is available, we will provide your tracking details once your order has been dispatched. Please allow a short period after receiving your dispatch notification for tracking information to become active.

Damaged Deliveries

We take great care when packaging our products for transport. If your order arrives damaged, please contact us as soon as possible and retain all of the original packaging.

Please provide photographs showing:

1. The damaged product
2. The external packaging
3. The internal packaging
4. The shipping label

This information will help us investigate the damage with the courier and arrange the appropriate next steps. Please do not dispose of the packaging until we have confirmed that it is no longer required.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order. If a shipment cannot be delivered because the address supplied is incorrect or incomplete, additional courier charges for redelivery, address correction or return of the shipment may apply.

International Delivery Enquiries

If you would like a quotation for delivery outside the UK, simply provide us with your delivery location when making your enquiry. We will calculate the shipping cost based on your order and destination and include this within your quotation.